Frequently Asked Questions

We know everyone has questions, so here are some answers

What do I need to get started?

Sign up with your email address and follow the step by step process. You will need your audio in WAV or MP3 format, as well as artwork to the specifications of 3000 x 3000 pixels, JPG file and RGB color formatted.

How much does distribution cost with Songflowr?

Songflowr allows you to distribute your music to all major online stores for a flat rate one time fee of $49 per single or $119 per album. This will put your music up FOREVER!

How do I create a new release?

Once you’ve signed up and logged into your Songflowr account, you can click ‘New Release’ on the top right to start uploading your music. If you need help at any point, just click our chat button on the bottom right-hand side of the page or help button on the bottom left.

Will Songflowr take any of my royalties?

No. You will keep 100% of everything you earn in royalties!

How do I get paid for my music?

This is all done via your Songflowr account. Once you have over $00.00 in your account, you can request a payout to your nominated bank account. If you'd like to request a payout, log in to your Songflowr account, click on ‘My Account’, and then ‘Payout’. You’ll then be able to see your current balance, transaction history and request your royalties. Payments usually take between 7 and 10 working days to reach your bank account.

How much will I get paid?

Each streaming platform has their own royalty rate payouts. Ultimately, you will be paid per stream on each platform about 3 months after the stream occurs, but that is an estimate and will depend on the platform’s policies. 

How do I view my sales data, earnings, and streams?

To view your sales data and royalty earnings, just log into your Songflowr account, click ‘Analytics’ and chose either ‘Streams’ or ‘Sales’. 

When will my sales reports appear?

Sales are reported either monthly or quarterly. We receive iTunes sales reports 55 days after the end of a month. For example, sales for January will be reported around the end of March. Other stores can take 3 to 4 months to report.

When will my sales reports appear?

Sales are reported either monthly or quarterly. We receive iTunes sales reports 55 days after the end of a month. For example, sales for January will be reported around the end of March. Other stores can take 3 to 4 months to report.

We update your sales when we receive the data, and you can request your money as soon as it is available.

Can I choose which stores my music is released on?

Yes, you can pick which stores your music is sent to. We can release your music to hundreds of major online music stores, including but not limited to Spotify, iTunes, Apple Music, Amazon, Google Play, Deezer, and Tidal.

How long does it take to release my music?

Your release can be live in iTunes within 3 working days of purchasing, however we do generally advise to allow up to 2 weeks for all stores to become live. Please remember these are approximate timeframes and should be used as guidelines only as each digital streaming platform has different processing times.

Do you work with podcasts?

Yes, we do! We have the ability to upload podcasts to all platforms that support them.

How do I remove my release from stores?

You can take down your music from stores at any time. If you'd like to take down your release, you can do this via your dashboard.

Simply go to the release you'd like to take down and click the takedown button. If you need a release removed urgently, please contact our support team.

Takedowns will usually require between 2 - 4 weeks to be removed from all stores.

Can I edit my release after it has been confirmed? 

If you need to edit your release you can do so for free until it has been quality checked and sent to stores by Songflowr. If we see a mistake or problem with the release we will send you an email and you can update free of charge. 

If you need to make an edit after the release has been sent to stores you will need to make a note of your original ISRC and UPC codes, take your music down and follow these steps to reupload the release with your required edits. 

1. Request a takedown of your current release. 

2. Create a new release.

3. At Stage 2 of the Release Builder, re-upload your music and deselect ‘Generate ISRC codes’. 

4. Click the ‘Edit track details’ button beside each track and enter the original ISRC codes manually. 

5. At Stage 3 of the Release Builder, select ‘Yes, this is a re-release’ and input the original release date. 

6. Select the box labelled ‘Yes, use my own barcode’ and enter the original EAN/UPC code for the release. 

7. Leave ‘As soon as possible’ selected on the ‘When would you like this release to go on sale?’ section. 

8. Complete all other stages of the Release Builder. 

9. Add To Basket and Confirm & Process Order.

Do I have to pay yearly?

No, you do not. We do not believe in you paying forever to keep your music up.

How do I move my music from another distributor to Songflowr?

The process of moving your music to Songflowr from another distributor is simple, but it’s important you follow these steps very carefully to make sure you don’t lose any of your existing streams or playlist placements.

Here’s what you need to do:

1. Find all meta data and original files associated with the music you’d like to move to Songflowr.

This includes:

- ISRC codes
- Artist name & track titles
- Original audio files
- Original artwork

It is really important all of this information is EXACTLY the same as your original release when you re-upload your music to Songflowr, so make a note of it, double-check everything and keep it somewhere safe.

2. Issue a takedown request to your current distributor.

Log into the account you have with your current distributor and ask them to remove your music from stores. There is usually a ‘takedown request’ button you can click to make this happen.

3. Re-upload your music to Songflowr.

Once your takedown request has been processed by your current distributor and your release is no longer live in stores, you can re-upload your music to Songflowr.

It's very important that the release has been completely removed from iTunes before we re-deliver it as any duplicates in their system will result in both releases being removed.

Remember to use the exact same ISRC codes, artist names and track titles you made a note of earlier, as well as the original audio files and artwork, when you re-upload your music.

What next?

There may be a short period of downtime, but we’ll get your music back up in stores as quickly as possible with all of your original streaming numbers & playlist placements intact.

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